Helpdesk ~ tier-n Support

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Our clients receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee . This can include 24/7 Monitoring , 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely.

On demand support may be delivered by different technologies depending on your specific situation. Direct questions can be addressed using our Ticketing system, telephone calls, SMS, Online chat , E-mail or Fax; basic software problems can be addressed over the telephone or by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person.